Privacy policy

1. CFA commitment

CFA Nanaimo is committed to protecting the privacy and personal information of individuals who use its services, in accordance with applicable Canadian privacy laws.

2. Information collected

The CFA may collect certain personal information, including:

• name and contact information (email address, phone number);
• information related to immigration status, when required for eligibility for services;
• information necessary for support (employment, housing, training), provided voluntarily;
• information related to participation in activities or events.

3. Use of Information

Personal information is used solely for the purpose of:

• offer, manage, and improve reception and support services;
• communicate with the individuals concerned;
• refer individuals to relevant resources or partners;
• meet legal, administrative, and accountability obligations.

4. Sharing of information

The CFA does not sell or rent personal information. It may only be shared:

• with the consent of the person concerned;
• when required by law or by a competent authority;
• with service partners, in a limited manner and strictly necessary for support purposes.

5. Storage and safety

Personal information is retained only for as long as necessary for the purposes for which it was collected. The CFA implements reasonable measures to protect data against:

• unauthorized access;
• loss or theft;
• unauthorized disclosure or modification.

6. Access and correction

Anyone can request:

• access to their personal information;
• Correction of inaccurate or incomplete information.

These requests can be made by contacting the Nanaimo CFA directly.

7. Policy Changes

This privacy policy may be amended at any time. The current version is the one published by the CFA.

8. Contact

If you have any questions about the Terms of Use or Privacy Policy, please contact CFA Nanaimo.